Our Delivery Policy

Delivery periods are as stated in the Delivery Section. We are not responsible for any delays which occur whilst your goods are in transit with courier. In the case of a missing or delayed parcel, we will attempt to locate the parcel in accordance with the procedures set out in the Delivery Section. In the event that we are unable to locate your parcel, replacements will be sent. You must complete a Lossage Form before replacements for missing items can be sent. We will ensure this is emailed to you immediately.

International orders: For the purposes of the contract, the customer is the importer of record for goods and as such takes on responsibility for payment of VAT and import duties. Please note that Sportsshoes.com pays all import and VAT duties on your behalf when despatching your order. However, in the event of any underpayment in import and VAT duties, it is your overall responsibility to ensure any additional payment is made.