Where is my order? All claims for missing items must be made within 28 days of the date of your order.

UK STANDARD DELIVERY

Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
We'll then contact our courier to investigate and locate the parcel.
Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
We'll send replacements immediately if our courier is unable to locate your parcel.
Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.

Standard and Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.