UNITED KINGDOM DELIVERIES
All claims for missing items must be made within 28 days of the date of your order.

STANDARD DELIVERY

• Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
• We'll then contact our courier to investigate and locate the parcel.
• Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
• Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
• Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

NOMINATED DAY DELIVERY

• If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
• We'll send replacements immediately if our courier is unable to locate your parcel.
• Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

EUROPEAN DELIVERIES

• Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
• Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
• DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
• Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.

USA / AUSTRALIA DELIVERIES

• Standard and Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
• DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
• Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.