Where is my order? All claims for missing items must be made within 28 days of the date of your order.
UK STANDARD DELIVERY
- Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
- We'll then contact our courier to investigate and locate the parcel.
- Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
- Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.
UK NOMINATED DAY DELIVERY
- If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
- We'll send replacements immediately if our courier is unable to locate your parcel.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.
INTERNATIONAL DELIVERIES
- Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
- Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
- DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.
USA / AUSTRALIA DELIVERIES
- Standard and Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
- DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.