Where is my order?
We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
You can track your parcel by logging into your account.
Go to my orders, click on the order which you are tracking and scroll down to Order tracking.
The link will take you directly to you the courier website and your personal tracking information.
- Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
- We'll then contact our courier to investigate and locate the parcel.
- Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
- Please note delivery to the Scottish Islands, Highlands and Northern Island may take up to an additional 48 hours.
UK Nominated Day Delivery
If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
We'll send replacements if our courier is unable to locate your parcel.
Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.
Reporting a problem with your parcel
To report any issues with your parcel please contact our customer service team using the attached contact form.
You will have 28 days from placing your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order.
We cannot be held responsible for any issues that are reported to us after this period.
How Reliable Is Product Availability?
Our website automatically updates each time an item is sold, so you can be confident that if an item is displayed on the site, it's highly unlikely it won't be in stock. In the very rare event that your product isn't in stock, we'll contact you immediately.
If you have received the wrong item please contact us and let us know using the form below and we will do our best to get you the correct item sent out to you.