International Delivery and Taxes
International delivery times may vary depending on the country. Delivery times will be stated at the checkout. You can also check the delivery times for any country on our delivery page.
Please note that when you are checking your shipping options please change the currency as this may change the amount you will be quoted.
- Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
- Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
- Please note that we may ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.
Local Import and TAX
We’ve ensured that we’re able to provide the same great service as we did prior to Brexit. All parcels sent to EU mainland countries will be sent DDP (Duty Paid). This means that all VAT, import tax, and any customs charges are all being paid by us. There will be absolutely no difference in charges from before Brexit, to now. The price shown on our website for your order is all you will have to pay.
If you place an order for delivery outside of the EU, there may be import duties and taxes to pay to get your parcel as determined by local customs.
Please note, we are not liable for any local or import taxes for orders outside of the EU.
** Norway Customs and Taxes
We’ve ensured that we’re able to provide the same great service as we did prior to Brexit by becoming a member of the VOEC Scheme. Therefore there will be no taxes or customs to pay providing you do not exceed the below limit.
There is a limit of 3000kr per item. Any single items purchased over this value may be subject to duty charges upon delivery by the courier.
We don't have the facility to provide you with a VOEC number or an invoice displaying the VAT, we provide this to our courier and they will provide these details to PostNord upon the parcel's arrival in Norway.