We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 100 days to change your mind and send it back to us.
Returns page
How To Return
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Returns Department
SportsShoes.com
1 The Park
Jubilee Way
Shipley
West Yorkshire
BD18 1QG
You can use our website to process a label direct from us
Sustainability is and will continue to be an area of significant focus for Sportsshoes.com, we're working to make sustainability an integral part of our business, with this is mind we've introduced two paperless return services. Returns page
InPost:
We've recently teamed up with InPost to offer you a 24/7 return service for £3.50
No printing required at home or when you drop off your return. Just scan. Drop. Done.
You don’t even need a label!
- No printing
- No queues
- Available 24/7
- Self-service and contact-free
How it works:
Choose Instant Returns to create a QR code
- Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
- Scan the code on your phone at your local locker
- Put your parcel inside and shut the door.
- Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
You can find your nearest locker here:
https://www.inpostdirect.co.uk/our-services
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: all items from the same order should be returned in one parcel.
If your parcel is worth more than £200.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.
You can call us directly and we can help you further to insure the parcel.
Maximum parcel size: 41cm × 38cm × 64cm.
ASDA toyou:
We've partnered up with ASDA toyou to offer you an easy, local return experience. If your item is under 25kg, you can return online in a few simple steps.
How it works:
Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
- Include the original delivery note with the reason for return completed.
- No printer required, simply create a QR code by clicking the link and follow the instructions.
- Take your return to your local ASDA.
IMPORTANT PLEASE NOTE
- The £3.50 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
- If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.
- Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at
returns@sportsshoes.com
*Returns from EU and rest of the world. Please note that all returned items must be returned on a duty paid service. Any items returned via the duty unpaid option will not be accepted.