How do I return my order from the UK?
At the moment we don’t offer a returns service ourselves, but we’ve got together with our courier partners below who are delighted to offer Sportsshoes.com customers a range of easy return options and reduced postage rates when returning items back to us.
How To Return
When you receive your item you have up to 100 days to change your mind and send it back to us.
Locate the invoice number on your delivery note. This is located in the top left. It is also on the right band side next to the barcode. See image below.
You will need the postcode from the shipping address for the label, please note if the parcel was ordered to a parcel shop you will require the parcel shop postcode.
Wrap securely in a bag or paper, taking care not to damage the product packaging and use the link on our website or send to the address; Returns Department, 1 The Park, Jubilee Way, Shipley, BD18 1QG.
You can use the link below to process a label direct from us instantly.
Please note on the return label and inside the parcel if the parcel is coming back for an exchange with the model/size you require or a refund.
The links to our return page on our website and the different return methods available are linked below.
Please make sure to read the terms and conditions carefully when returning items via third party courier services.
Please note that unless an item is denoted as Free Returns it is your responsibility to return unwanted items to us and to bear the costs of returning them.
Sportsshoes.com is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim.
If you have any enquiries about returning your item(s), please feel free to email us at firstname.lastname@example.org with the subject line RETURNS query.