We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
We want you to love our products as much as we do, so if it doesn't fit, you've had a change of heart or you just aren't feeling it. No worries! We believe returns should be easy.
We'll exchange all items which:
- Are returned to us within 100 days of receipt.
- Are returned to us in perfect condition, with their original packaging and with the labels attached.
We have teamed up with ZigZag to offer you an easy, local return experience. If your item is under 15kg, you can now return online through ZigZag in a few simple steps.
- Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
- Include the original delivery note with the reason for return completed.
- You'll need access to a printer to obtain a label for your parcel. Please use the label within 5 days.
- Please note you can use ZigZag collections for all international parcels, regardless of original courier.
The link to ZigZag can be found below.
You are of course more than welcome to use a different courier of your choice, if you would like to use a different courier please send your return to the address below.
1 The Park Jubilee Way
Please ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
*Returns from EU and rest of the world. Please note that all returned items must be returned on a duty paid service. Any items returned via the duty unpaid option will not be accepted.