Our Return Policy
We understand that sometimes you may need to return your item. We have extended the time period you have to return, you can return your order for an exchange or refund within 100 days from you purchase order date.
Provided the goods are returned in a resaleable condition and not damaged as a result of you handling them. If the goods are returned to us in a damaged state, we reserve the right to deduct an appropriate amount from any amount we are to refund to you.
Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 100 days of you receiving them.
For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.
It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us unless you have a proof of postage.
In the event of a lost parcel, you as the sender are responsible for processing a claim, you can contact us and we will do all we can to assist you to raise a claim with the courier.
Bundles or free gift returns
- For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.
- Partial bundle returns will be refunded pro rata.
- Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
- Free gifts are not refundable on their own.
For more information on how to return your order, please see our Returns page.