Products FAQ’s

How can I get product advice?

You can contact us directly and one of our friendly customer service agents will be happy to give you advice on a range of products. We have team members who are specially trained in a range of brands so if you are looking for something specific let us know and we can get you contacted to the correct person. If you want to have a look on the website there are helpful tips and advice which breakdown how to test what type of shoe you need and even has a video to give some advice on walking style support and comfort that you may require in a new shoe. 
Product Help 

What is a pre-order item?

If a product states that it is a pre-order item this means we are awaiting a new delivery of an ongoing product or where a new product is subject to a launch date, we'll give you the opportunity to pre-order and reserve your product before it arrives with us. In this instance we'll give the due date next to the product size and we won't charge you until it's in stock.

When will an item be back in stock?

We generally receive new stock every 6 to 8 weeks, if you keep an eye out on the website and sign up to our newsletter you'll be able to keep up to date with all the new products that are added to our website.