Delivery FAQ's

Where is my parcel?

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified. You can track your parcel by logging into your account. Please allow 3 working days from the date of despatch before contacting us to chase a parcel. 
Where is my order?

What if I receive the wrong item?

To report any issues with your parcel please contact our customer service team using the attached contact form. 

Do I have to pay VAT?

All of our prices include the VAT cost. If you are VAT exempt then get in touch with us and we will refund the VAT price for you. VAT exemptions are; BFPO address’, the Spanish Enclaves, the Channel Islands and the Canary Islands. 

Do I have to pay customs and taxes?

 We’ve ensured that we’re able to provide the same great service as we did prior to Brexit. All parcels sent to EU countries will be sent DDP (Duty Paid). This means that all VAT, import tax, and any customs charges are all being paid by us. There will be absolutely no difference in charges from before Brexit, to now. The price shown on our website for your order is all you will have to pay. If you place an order for delivery outside of the EU, there may be import duties and taxes to pay to get your parcel as determined by local customs. Please note, we are not liable for any local or import taxes for orders outside of the EU 
International Delivery