Same day delivery questions
Can I order a same day delivery parcel to a parcel shop?
No, this service is not available for Parcel Shop delivery. We can only send parcels with same day delivery if the address has a postcode within London, Birmingham, Liverpool and Manchester. (Postcode applies)
Why can't I have a Same Day delivery outside London, Birmingham, Manchester and Liverpool?
The same day service is limited to these areas only at the moment.
What happens if I order after the cut off time of 11am?
Any order placed on the Same Day service after the 11am cut off will be delivered the following working day between 6pm-10pm.
If order before 11am on Saturday will I get my parcel on Saturday?
No, the same day delivery service is only available Monday to Friday and does not include Bank Holidays.
General Delivery FAQ's
Where is my parcel?
We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified. You can track your parcel by logging into your account. Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
Where is my order?
What if I receive the wrong item?
To report any issues with your parcel please contact our customer service team using the attached contact form.
Do I have to pay VAT?
All of our prices include the VAT cost. If you are VAT exempt then get in touch with us and we will refund the VAT price for you. VAT exemptions are; BFPO address’, the Spanish Enclaves, the Channel Islands and the Canary Islands.
Do I have to pay customs and taxes?
We’ve ensured that we’re able to provide the same great service as we did prior to Brexit. All parcels sent to EU countries will be sent DDP (Duty Paid). This means that all VAT, import tax, and any customs charges are all being paid by us. There will be absolutely no difference in charges from before Brexit, to now. The price shown on our website for your order is all you will have to pay. If you place an order for delivery outside of the EU, there may be import duties and taxes to pay to get your parcel as determined by local customs. Please note, we are not liable for any local or import taxes for orders outside of the EU