Make 3 interest-free payments. UK return methods
At the moment we don’t offer a returns service ourselves, but we’ve got together with our courier partners below who are delighted to offer Sportsshoes.com customers a range of easy return options and reduced postage rates when returning items back to us.
Please find all of the return courier options we offer below. You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
Enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
To return through our website you will need your invoice number and shipping postcode. The article below explains where to locate this on your delivery note.
InPost is pleased to offer Sportsshoes.com customers a 24/7 return service for £3.99.
No printing required at home or when you drop off your return. Just scan. Drop. Done.
You don’t even need a label!
-No printing
-No queues
-Available 24/7
-Self-service and contact-free
How it works: Choose Instant Returns to create a QR code
-Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
-Scan the code on your phone at your local locker
-Put your parcel inside and shut the door.
-Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
You can find your nearest locker here:
https://www.inpostdirect.co.uk/our-services
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: all items from the same order should be returned in one parcel.
If your parcel is worth more than £200.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.
You can call us directly and we can help you further to insure the parcel.
Maximum parcel size: 41cm × 38cm × 64cm.
ASDA ToYou are please to offer Sportsshoes.com customers an easy, local return experience. If your item is under 25kg, you can return online in a few simple steps.
How it works:
Please pack your parcel up secuely, preferably using it's original packing but removing the delivery label.
-Include the original delivery note with the reason for return completed.
-No printer required, simply create a QR code by clicking the link and follow the instructions.
-Take your return to your local ASDA.
-IMPORTANT PLEASE NOTE - The £3.99 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
-If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.
-Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
Great news! Royal Mail is offering Sportsshoes.com customers a reduced cost return option. Simply hand over your parcel to one of the 11,500 Post Office branches or 1,200 Royal Mail Customer Service Points.
How it works
Please pack your parcel up securely, preferably using it's original packaging but removing the delivery label.
-Include the original delivery note with the reason for return completed.
-Simply print the label, then drop your parcel at the most convenient Post Office or Royal Mail site, regardless of original courier.
-You'll need access to a printer to obtain a label for your parcel.
-IMPORTANT PLEASE NOTE - The £3.99 returns label only insures your parcel up to £100 if the parcel is lost or damaged in transit.
-Maximum weight per parcel is 20kg; Maximum parcel dimensions 61cm x 46cm x 46cm.
-If your parcel is worth more than £100, we would advise you to insure your parcel for a higher value with Royal Mail or return the parcel with an alternative courier who can provide the appropriate insurance.
-Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
Evri is offering Sportsshoes,com customer's a reduced cost parcel shop drop off returns with Evri if your item is under 15kg and less than 120 × 60 × 60cm, making ordering from SportsShoes.com easier than ever.
How it works
Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
-Include the original delivery note with the reason for return completed.
-You'll need access to a printer to obtain a label for your parcel.
-Please note you can use Evri parcel shop drop off for all UK parcels, regardless of original courier.
-IMPORTANT PLEASE NOTE - The £3.99 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
-Please create your label by following the steps on the link below.
https://sportsshoes.returns.international/
-If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with Evri or return the parcel with an alternative courier who can provide the appropriate insurance.
If you have any queries about returning your item(s), please feel free to email us at customerservice@sportsshoes.com with the subject line RETURNS query.
Please make sure to read the terms and conditions carefully when returning items via third party courier services.
Please note that unless an item is denoted as Free Returns it is your responsibility to return unwanted items to us and to bear the costs of returning them.
Sportsshoes.com is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim.
*Returns from EU and rest of the world. Please note that all returned items must be returned on a duty paid service. Any items returned via the duty unpaid option will not be accepted.