Vitality FAQs
How To Redeem
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I Have A Joint Or Family Membership, How Do I Apply This?
> The primary membership holder will automatically receive the entitlement for all members under 18 on their policy, while other members over 18 will need to register separately.
> After registering at Sportsshoes.com and connecting your Vitality membership in the My Account section, your joint/family membership will be associated with your Sportsshoes.com account.
> Your 15% discount will be automatically applied to eligible products and there’s no limit to how often you can use your 15% discount.
> The up to 25% discount on one (1) pair of running shoes and is limited to one item per member or dependent per plan year.
> The up to 50% discount on one (1) pair of running shoes is limited to one pair per member or dependent per plan year.
> None of the discounts mentioned above can be combined with any other promotion(s).
> Vitality Plus members receive a 50% discount on one in-season product or 15% off one Outlet item. Vitality Select members are eligible for 25% off one in-season product or 15% off one Outlet item. If purchasing multiple products, the discount will be applied to the item with the highest price.
> If you want to order for yourself and a dependent, you'll need to place a second order to apply both discounts, as only one promotion can be used per order.
My Vitality Discount Is Already Showing As Applied/
Used In My Basket?
> Please log in to your Sportsshoes.com account, navigate to your Vitality account, and check the redemption status.
> Your account will display your active Vitality code and indicate whether it has been used.
> For any enquiries about your redemption status, feel free to contact Vitality HERE.
I Have Registered For Vitality Discount, But The Discount Is Not Being Applied?
> Please verify that the product you’ve chosen qualifies for the Vitality discount. Items eligible for the discount will display a Vitality icon on their product image.
> If the product is eligible, please contact our customer service team HERE, include your membership number and your month and year of birth.
> If you are a member eligible for a 25% discount, please note that when multiple full-price items are in your cart, the total value of a 15% discount often exceeds the savings from a single 25% discount. For this reason, the 25% discount does not apply in such cases.
> If you're a member eligible for a 50% discount, please note that when 3 or more full-price shoes are in your cart, the total savings from a 15% discount may exceed the savings from a single 50% discount. As a result, the 50% discount will not be applied in these cases.
How Long Does The Discount Take To Reset Once A Refund Has Been Processed?
> Your discount will be automatically reset within 3 days after our Returns team processes the refund.
> You will receive an automated email informing you when your refund has been completed.
Can I Exchange My Purchase?
> At the moment, we can only process a refund and are unable to facilitate an exchange.
> You can arrange your return by clicking HERE.
> You have up to 100 days from the delivery date to return your order to us.
> You can either print your return label or download a QR code if you don’t have access to a printer.
> Our return service costs £3.99, and you can return items using either Royal Mail or ASDA to You.
How Do I Return My Order And Not Lose My Discount?
> When you send the running shoes back to us for a refund, your discount will automatically reset within 3 days the refund is processed.
> After that, log into your Sportsshoes.com account and go to your Vitality account; you should see that your discount has been reinstated. If it hasn’t, please contact our Customer Service Team HERE.
> If you use your 25% or 50% Vitality discount code and your membership has expired when you return your order, you'll receive a new code within 3 days after your refund is processed. You have 30 days to use this code before it expires.
My Order Has Been Cancelled, What Happens To My Discount?
> Since your discount appears as used on this canceled order, it will be automatically reinstated within 3 working days.