Vitality FAQs

HOW TO REDEEM

The primary membership holder will automatically receive the entitlement for all members under 18 on their policy, while other members over 18 will need to register separately.
After registering at Sportsshoes.com and connecting your Vitality membership in the My Account section, your joint/family membership will be associated with your Sportsshoes.com account.
Your 15% discount will be automatically applied to eligible products and there’s no limit to how often you can use your 15% discount.
The up to 25% discount on one (1) pair of running shoes and is limited to one item per member or dependent per plan year.
The up to 50% discount on one (1) pair of running shoes is limited to one pair per member or dependent per plan year.
None of the discounts mentioned above can be combined with any other promotion(s).
Vitality Plus members receive a 50% discount on one in-season product or 15% off one Outlet item. Vitality Select members are eligible for 25% off one in-season product or 15% off one Outlet item. If purchasing multiple products, the discount will be applied to the item with the highest price.
If you want to order for yourself and a dependent, you'll need to place a second order to apply both discounts, as only one promotion can be used per order.

Please log in to your Sportsshoes.com account, navigate to your Vitality account, and check the redemption status.
Your account will display your active Vitality code and indicate whether it has been used.
For any enquiries about your redemption status, feel free to contact Vitality HERE.

Please verify that the product you’ve chosen qualifies for the Vitality discount. Items eligible for the discount will display a Vitality icon on their product image.
If the product is eligible, please contact our customer service team HERE, include your membership number and your month and year of birth.
If you are a member eligible for a 25% discount, please note that when multiple full-price items are in your cart, the total value of a 15% discount often exceeds the savings from a single 25% discount. For this reason, the 25% discount does not apply in such cases.
If you're a member eligible for a 50% discount, please note that when 3 or more full-price shoes are in your cart, the total savings from a 15% discount may exceed the savings from a single 50% discount. As a result, the 50% discount will not be applied in these cases.

Your discount will be automatically reset within 3 days after our Returns team processes the refund.
You will receive an automated email informing you when your refund has been completed.

At the moment, we can only process a refund and are unable to facilitate an exchange.
You can arrange your return by clicking HERE.
You have up to 100 days from the delivery date to return your order to us.
You can either print your return label or download a QR code if you don’t have access to a printer.
Our return service costs £3.99, and you can return items using either Royal Mail or ASDA to You.

When you send the running shoes back to us for a refund, your discount will automatically reset within 3 days the refund is processed.
After that, log into your Sportsshoes.com account and go to your Vitality account; you should see that your discount has been reinstated. If it hasn’t, please contact our Customer Service Team HERE.
If you use your 25% or 50% Vitality discount code and your membership has expired when you return your order, you'll receive a new code within 3 days after your refund is processed. You have 30 days to use this code before it expires.