Featured questions

• Same Day Delivery

   At Sportsshoes.com we want to give you the best service we can and that is why we are launching our new Same Day delivery service within the UK.

   

  We are launching this exciting new service on Wednesday 22nd June and if you live in London, Birmingham, Liverpool or Manchester this means you can order before 11am and we will process and have your parcel delivered between 6pm - 10pm that same day! 

  If you have any questions or would like any further information regarding this, our customer service team will be happy to help just call us on 01274 530 530.

   

  https://www.sportsshoes.com/support/delivery_and_returns/ 

   

  This delivery option only applies to orders sent to specific postcodes in London, Birmingham, Manchester and Liverpool on weekdays. This service is not available on weekends and bank holidays and we can only deliver to a home address, delivery to parcel shops is unavailable on this service.

  Any order placed after the 11:00 order cut off will be delivered between 18:00-22:00 the following working day.

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• Where is my order?

  We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

  You can track your parcel by logging into your account.

  My Account

  Go to my orders, click on the order which you are tracking and scroll down to Order tracking.

  The link will take you directly to you the courier website and your personal tracking information.

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We'll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
  • Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
  • Please note delivery to the Scottish Islands, Highlands and Northern Island may take up to an additional 48 hours.

  UK Nominated Day Delivery

  If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.

  - CONTACT FORM -

  We'll send replacements if our courier is unable to locate your parcel.

  Please note that we may ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

  Reporting a problem with your parcel

  To report any issues with your parcel please contact our customer service team using the attached contact form. 

   

  You will have 28 days from placing your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order.

  We cannot be held responsible for any issues that are reported to us after this period.

  How Reliable Is Product Availability?
  Our website automatically updates each time an item is sold, so you can be confident that if an item is displayed on the site, it's highly unlikely it won't be in stock. In the very rare event that your product isn't in stock, we'll contact you immediately. 

  If you have received the wrong item please contact us and let us know using the form below and we will do our best to get you the correct item sent out to you.

   

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• Becoming an Ultra member

  What’s in it For You?

  Sign Up And Get Access To:

   

   Priority order processing for ultra fast service.

   Exclusive special offers on specially selected items.

   Get first access to sale items and save more.

   Shop new product launches before anyone else.

   Receive a special treat on your birthday.

   Monthly prize draw, competitions and more.

   Express checkout - Don’t waste any time.

   Track your order progress every step of the way.

   Exclusive content: news, sneak peaks & more.

  Join now using the link below !

  https://www.sportsshoes.com/ultra-membership/ 

   

  Already a Member?

   

  Login below you can check your orders from start to finish. 

  https://secure.sportsshoes.com/login/

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• Delivery FAQ's

  Same day delivery questions

  Can I order a same day delivery parcel to a parcel shop?

  No, this service is not available for Parcel Shop delivery. We can only send parcels with same day delivery if the address has a postcode within London, Birmingham, Liverpool and Manchester. (Postcode applies)

   

  Why can't I have a Same Day delivery outside London, Birmingham, Manchester and Liverpool?

  The same day service is limited to these areas only at the moment.

   

  What happens if I order after the cut off time of 11am?

  Any order placed on the Same Day service after the 11am cut off will be delivered the following working day between 6pm-10pm.

   

  If order before 11am on Saturday will I get my parcel on Saturday?

  No, the same day delivery service is only available Monday to Friday and does not include Bank Holidays.

  Same Day Delivery

  General Delivery FAQ's 

   

  Where is my parcel?

  We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified. You can track your parcel by logging into your account. Please allow 3 working days from the date of despatch before contacting us to chase a parcel. 
  Where is my order?

   

  What if I receive the wrong item?

  To report any issues with your parcel please contact our customer service team using the attached contact form. 

   

  Do I have to pay VAT?

  All of our prices include the VAT cost. If you are VAT exempt then get in touch with us and we will refund the VAT price for you. VAT exemptions are; BFPO address’, the Spanish Enclaves, the Channel Islands and the Canary Islands. 

   

  Do I have to pay customs and taxes?

   We’ve ensured that we’re able to provide the same great service as we did prior to Brexit. All parcels sent to EU countries will be sent DDP (Duty Paid). This means that all VAT, import tax, and any customs charges are all being paid by us. There will be absolutely no difference in charges from before Brexit, to now. The price shown on our website for your order is all you will have to pay. If you place an order for delivery outside of the EU, there may be import duties and taxes to pay to get your parcel as determined by local customs. Please note, we are not liable for any local or import taxes for orders outside of the EU 
  International Delivery

   

   

   

  
  
  

   

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