Where Is My Order?
UNITED KINGDOM DELIVERY
- We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
- We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.
- All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it and send a replacement.
- All claims for missing items or orders must be made within 21 days of the date of your order.
EXPRESS DELIVERY
- Please allow 3 working daysfrom the date of despatch before contacting us to chase a parcel.
- If your order hasn't arrived by 8pm on the third working day, please let us know.
- We'll then contact our courier to investigate and locate the parcel.
- Please note: The investigation can take up to 48 working hours to be completed from the date we contact the courier.
- Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch.
- At this point we'll ensure replacements are sent to you immediately.
- Please note: In some cases we may ask you to complete a Lossage Form which will be sent to you via email.
- Delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.
PREMIUM DELIVERY
- If your order hasn't arrived by 8pm the following working day, please let us know and we'll contact our courier to locate it.
- The investigation can take up to 48 working hours to be completed from the date we contact the courier.
- We'll send replacements immediately if our courier is unable to locate your parcel.
- In some cases we may ask you to complete a Lossage Form which will be sent to you via email.
EUROPE & REST OF WORLD DELIVERY
- Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
- If your order hasn't arrived by the delivery estimate given on your dispatch email, please let us know and we'll contact our courier to locate it.
- The investigation can take up to 48 working hours to be completed from the date we contact the courier.
- In some cases we may ask you to complete a Lossage Form which will be sent to you via email.
- All claims for missing items or orders must be made within 21 days of the date of your order.
- If your order contains many multiple items there may be an additional charge. If an additional charge applies we will contact you in advance of product despatch.
- For any more enquiries regarding postage costs and/or destinations please contact us HERE.
- During busy times and bank holidays, delivery times may be extended.
- Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to estimated delivery time. Excludes bank holidays.
- Orders placed after 5PMGMT will be despatched the next working day.
- For example, if you place your order after 5.00pmGMT on a Friday or over the weekend, we'll despatch it the following Monday.
- Please note: Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.