LINKING VITALITY MEMBERSHIP

• After registering at Sportsshoes.com and connecting your Vitality membership in the My Account section, your joint/family membership will be associated with your Sportsshoes.com account.
   
• The primary membership holder will automatically receive the entitlement for all members under 18 on their policy, while other members over 18 will need to register separately.
   

AUTOMATIC DISCOUNT

• The 15% off promotional code can be used on running shoes, apparel, and accessories; however, it is not valid for electronics or nutritional items. Any excluded items will not display the Vitality badge on the product.
• Items that qualify for the discount will feature a Vitality icon on their product image. This offer is exclusively valid at Sportsshoes.com.
• There’s no limit to how often you can use your 15% discount.
   

VITALITY SELECT PROGRAM

• To qualify for a discount of up to 25% you must be enrolled in a Vitality Select program.
   
• The 25% discount is applicable to one pair of in season running shoes and is limited to one pair per member or dependent per plan year.
   
• If you buy several pairs of running shoes for yourself in one transaction, the 25% discount will be automatically applied to the highest priced pair.
   
• Any excluded items will not display the Vitality badge on the product.
• In season products are marked with the season linked to the the current season of the product.
• "AW, HO & FA" refers to the Autumn Winter season, while "SP, SS, SU" signifies the Spring Summer season.
• If you are a member eligible for a 25% discount, please note that when multiple full-price items are in your cart, the total value of a 15% discount often exceeds the savings from a single 25% discount. For this reason, the 25% discount does not apply in such cases.

VITALITY PLUS PROGRAM

• To qualify for a discount of up to 50% you must be enrolled in a Vitality Plus program.
   
• The 50% discount is applicable to one pair of in season running shoes and is limited to one pair per member or dependent per plan year.
   
• If you buy several pairs of running shoes for yourself in one transaction, the 50% discount will be automatically applied to the highest priced pair.
   
• Any excluded items will not display the Vitality badge on the product.
• In season products are marked with the season linked to the the current season of the product.
• "AW, HO & FA" refers to the Autumn Winter season, while "SP, SS, SU" signifies the Spring Summer season.

GENERAL PROMOTION TERMS & CONDITIONS

• If you wish to order multiple items using your 50% or 25% discount code along with your standard 15% code, you will need to place a second order to apply the 15% code, as only one promotion can be used per order.
   
• If you want to order for yourself and a dependent, you'll need to place a second order to apply both discounts, as only one promotion can be used per order.
   
• If you use a 25% or 50% discount code and your membership has expired when you return your order, you'll receive a new code within 3 days after your refund is processed. You have 30 days to use this code before it expires.
   
• The Vitality discount cannot be combined with our Price Beat Promise offer.
• Your Vitality benefits can only be redeemed online and cannot be used on orders placed through our telephone sales team.
• All Vitality benefits are exclusively available to members of your plan. Reselling or distributing running shoes to individuals not on your plan constitutes a violation of Vitality's terms.
• Vitality reserves the right to take appropriate legal action against you if any fraudulent or dishonest behavior is suspected.
• Any unused discounts during a plan year will not roll over to the following year.

DELIVERY

• We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
   
• We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.
   
• All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to issue you with a refund.
   
• Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch.
• At this point we'll ensure that you're refunded immediately.
• In some cases we may ask you to complete a Lossage Form which will be sent to you via email.
  Delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.
   
• All claims for missing items/orders must be made within 21 days of the date of your order.
   
• Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.
   
• If you choose to have your order delivered to a parcelshop, please ensure that the total order amount is below £300. Otherwise, it will not be eligible for delivery to a parcel shop.
   
• Parcel shop delivery is not available for orders shipped via a timed service.
   
• Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to the estimated delivery time. Excludes bank holidays.
   
• During bank holidays delivery times may be extended.
   

RETURNS

• You have up to 100 days from the delivery date to return your order to us.
   
• Items must be returned to us in perfect condition, with their original packaging and with the labels attached.
   
• Please try on footwear on a clean, soft surface to avoid scuffing the soles, and return it in its original box with labels attached. Scuffed or unclean footwear will be returned to you.
   
• Clothing must be returned unworn, fragrance-free, with all labels attached and in its original packaging. Items that are marked, worn, or carry a fragrance will be returned to you.
   
• If you receive an imperfect item please contact us on HERE as soon as you notice the issue.
   
• If you wear the item or attempt to repair it your warranty will be voided meaning your product can no longer be returned.
   
• For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.
   
• We’re only able to offer refunds on all Vitality returns and aren’t able to process exchanges.
   
• When you send your order back to us, your discount will automatically reset within 3 days after the refund is processed.
   
• If you use your 25% or 50% Vitality discount code and your membership has expired when you return your order, you'll receive a new code within 3 days after your refund is processed. You have 30 days to use this code before it expires.
   
• When returning your order for a refund, a return label fee will be deducted from your refund. This fee is charged per return label, not per item. If multiple items from the same order are returned using one label, only one fee applies.
   
• If you return additional items from the same order separately using a new return label, the cost of that additional return label will be deducted from your refund for that return.
   
• You can arrange your return by clicking HERE.
   
• Please note that if you choose not to use our returns portal, Sportsshoes.com cannot accept responsibility for returned goods that are lost or damaged in transit.
   
• You can either print your return label or download a QR code if you don’t have access to a printer.
   

FAULTY ITEMS

• If you find a fault with your item, please contact our friendly customer services team on 01274 530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.
   
• Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
   
• Please enclose all your details and a covering note explaining the fault and any other useful details.
   
• We'll try to get back to you within 24 working hours of receipt of your parcel, although during busy periods this may take slightly longer.
• If you have a visible fault with your product please email a photo to customerservice@sportsshoes.com so we can advise on the next steps.
   
• Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
   
• Your statutory rights are not affected.