Your Return Rights

UNSUITABLE SIZING

Sizes can differ between brands due to variations in design, materials, and manufacturing, and new models may also fit slightly differently.
Our sizing guidance is intended as a helpful reference, but everyone’s feet and body shape are unique. If an item doesn’t fit, this is not considered a manufacturing fault.
However, provided the item is in a resalable condition, we are happy to accept it back, For example: No scuffing or dirt on soles, items are fragrance-free, and all items are returned in their original packaging with labels attached, you’re welcome to return.
UNSUITABLE ORDERS PLACED WITHIN 14 DAYS
- You can cancel your online order within 14 days of receiving it. To qualify for a full refund, please return items in a condition that allows them to be resold.
- This is in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items may be returned to you.
- Clothing must be returned in an unworn, fragrance-free condition with labels attached. Any marked items or that smell of fragrance may be returned to you.

If your order was placed over 6 months ago, under the Consumer Rights Act 2015, we may ask for evidence that the fault was present when the item was purchased. Customers may be entitled to a repair, replacement or credit note if an item is faulty.
Our warranty period begins from the date your original order is delivered. If a replacement item is issued, the warranty does not restart or extend from the date of the replacement. Instead, it continues from the original delivery date of the first order.
This approach ensures fairness and consistency across all orders, and aligns with standard retail practices.
The warranty is tied to the original purchase, not individual replacements, which prevents the warranty period from being unintentionally extended through multiple replacements of the same item.
If you’re experiencing an issue, we’ll always assess it in line with your original purchase date and do our best to provide a fair resolution.
WHAT'S NOT COVERED UNDER WARRANTY

Laces that have weakened or frayed over time with regular use, tying, and tightening.
Heel lining wear (e.g. rubbing away)
Minor fraying or thinning of materials

Light scratches or scuffs to the sole or upper (including toe scuffs from general use)
Discolouration from water, sweat, or outdoor conditions, including colours fading over time
Small surface scratches on overlays

Footwear not used for its intended purpose (e.g. road running shoes used on rocky terrain, or for sports such as football or rugby etc.)
Use of inappropriate footwear for specific activities (e.g. running shoes used for heavy weightlifting, where footwear is not designed for this purpose)
Failure to follow care instructions