Vitality EU FAQs

HOW DO I APPLY MY COUPON CODE?

To apply the discount, copy your unique coupon code from your Vitality app and paste it in the space under the “Do you have a promo code?” box on the checkout page, then click “Redeem code”.

The 25% discount applies to any eligible In Season product as indicated on the Vitality product page.

There are no minimum or maximum spend limits.
This discount cannot be combined with any other promotion(s). Only one coupon code may be used per purchase.

Please verify that the product you’ve chosen qualifies for the Vitality discount. Items eligible for the discount will be included on the Vitality product page.
If the product is eligible, please contact our customer service team HERE, and include the coupon code that you tried to apply in your query.

At the moment, we can only process a refund and are unable to facilitate an exchange.
You can arrange your return by clicking HERE.

To cancel your order, we recommend that you contact us by phone as soon as you can after placing your order and we'll do our best to cancel your order before it's dispatched.
If you are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER
If you change your mind before your order has been despatched, you can cancel within 14 days from the date we receive your order.
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.
Please note: Rejecting your order from the carrier will cause a delay in receiving your refund. Please accept the parcel and contact us to arrange a return.

All coupon codes are unique and single use. Once the coupon code has been used, it cannot be used again.
If you have cancelled or returned your order, you will need to contact Vitality to receive a new coupon code.

You will receive a new coupon code for a subsequent order within 2 days once we have received proof of your refund.