Vitality EU Terms & Conditions

GENERAL PROMOTION TERMS & CONDITIONS

To qualify for a discount of up to 25% you must be enrolled in a Vitality program and have completed your Vitality Health Assessment within your current membership year.
The 25% discount is applicable to any In Season items as indicated on the Vitality product page.
In season products are marked with the season linked to the current season of the product.
"AW, HO & FA" refers to the Autumn Winter season, while "SP, SS, SU" signifies the Spring Summer season.
The Vitality discount cannot be combined with any other active promotions.
Your Vitality benefits can only be redeemed online and cannot be used on orders placed through our telephone sales team.
All Vitality benefits are exclusively available to you. Reselling or distributing goods to individuals not on your membership constitutes a violation of Vitality's terms.
Vitality reserves the right to take appropriate legal action against you if any fraudulent or dishonest behavior is suspected.
Any unused discounts during a plan year will not roll over to the following year.

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to issue you with a refund.
Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch.
At this point we'll ensure that you're refunded immediately.
In some cases we may ask you to complete a Lossage Form which will be sent to you via email.
Delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.
All claims for missing items/orders must be made within 21 days of the date of your order.
Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.
If you choose to have your order delivered to a parcelshop, please ensure that the total order amount is below £300. Otherwise, it will not be eligible for delivery to a parcel shop.
Parcel shop delivery is not available for orders shipped via a timed service.
Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to the estimated delivery time. Excludes bank holidays.
During bank holidays delivery times may be extended.

You have up to 100 days from the delivery date to return your order to us.
Items must be returned to us in perfect condition, with their original packaging and with the labels attached.
Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items will be returned to you.
Clothing must be returned in an unworn, fragrance-free condition with labels attached. Any marked items or that smell of fragrance will be returned to you.
If you receive an imperfect item please contact us on customerservice@sportsshoes.com.
If you wear the item or attempt to repair it your warranty will be voided meaning your product can no longer be returned.
For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.
At the moment, we can only process a refund and are unable to facilitate an exchange.
If you send your order back to us for a refund, you will need to provide Vitality with proof of that refund to receive a new discount code.
You can arrange your return by clicking HERE.
You can either print your return label or download a QR code if you don’t have access to a printer.

If you find a fault with your item, please contact our friendly customer services team on 01274 530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.
Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
Please enclose all your details and a covering note explaining the fault and any other useful details.
We'll try to get back to you within 24 working hours of receipt of your parcel, although during busy periods this may take slightly longer.
If you have a visible fault with your product please email a photo to customerservice@sportsshoes.com so we can advise on the next steps.
Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
Your statutory rights are not affected.