CHANGING YOUR DELIVERY ADDRESS BEFORE YOU ORDER

• When you add an address to your account please make sure that you select the add address button once you have input your information.
• Once you have put in the new address please check the correct billing and shipping address has been selected.
• We cannot be held responsible if the address provided is incorrect.
• Please note: Once an order is placed we pack parcels very quickly so we may not be able to stop the parcel from being shipped.
• If you notice the address is incorrect please contact our friendly customer services team on +44 (0)1274 530 530.
• If your are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER

Our opening hours are:

Monday-Friday

9am - 5.30pm (Phone & Live Chat)

Saturdays

9am - 4.45pm (Phone & Live Chat)

Sundays - Closed.

• Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.
• Please note: We are closed on UK bank holidays.

ORDERS PLACED WITH PAYPAL

• If you have placed an order with PayPal please check your confirmation email to ensure your delivery address is correct.
• Your delivery address comes directly from PayPal so it is very important you ensure the address is correct before placing the order.
• We cannot be held responsible if the address provided is incorrect.
• If PayPal is the chosen payment method we cannot change your address due to their Seller Protection Policy.
• If you notice the address is incorrect please contact our friendly customer services team on +44 (0)1274 530 530. If your are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER

IF YOUR ORDER HAS BEEN SENT TO THE WRONG ADDRESS

• Once you placed an order we cannot change the shipping address unless we have previously sent a parcel to your "new" requested address.
• This is a security measure to protect card holders online safety.
• If the parcel is being sent to an incorrect please contact us as soon as possible.
• We would recommend to call us on +44 (0)1274 530 530 during open hours.
• Alternatively you can send us an email at customerservice@sportsshoes.com and mark the subject line as: URGENT - CHANGE OF SHIPPING ADDRESS.
• After calling hours you can contact us via live chat Monday to Friday 5.30pm to 10pm.
• If you place an order to an incorrect shipping address on a Saturday evening or Sunday and we have not responded by 9am Monday please give us a call.
• Once the parcel is shipped we cannot change the address.

ALTERNATIVE DELIVERY ADDRESSES

• We can deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.
• If we're delivering to your workplace, this must be registered as a registered business and the business name must be included in the address.
• We can also send your order to a local parcel shop for you to collect.
• Please ensure you select “Evri Parcel shop” and type a postcode to find your nearest parcel shop.
• Please note: The parcel shop feature will not work unless you select the Evri parcel shop option. If this is not selected the carrier will return your order back to us.