UNITED KINGDOM DELIVERIES

(INCLUDES CHANNEL ISLANDS, N.IRELAND, HIGHLANDS & IRELANDS)

 

 

> The weight of your parcel may affect the postage cost. If this is the case we will contact you.

> Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.

 

> If you choose to have your order delivered to a parcelshop, please ensure that the total order amount is below £300. Otherwise, it will not be eligible for delivery to a parcelshop.

> Parcel shop delivery is not available for orders shipped via a timed service.

 

> Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to the estimated delivery time. Excludes bank holidays.

 

> Orders containing Brooks items cannot be shipped to a parcel shop or post office.

 

> In the rare occurrence that your order is not delivered within the specified timeframe we will be happy to refund the difference between the postage you have paid against the amount we charge for premium delivery or express delivery.

> During bank holidays delivery times may be extended.

Express DELIVERY

> UK Express £4.99

> 2 working days when placed before 17:00 Monday - Friday.

> All express orders placed before 5:00pm GMT Monday to Friday will be despatched that day.

> Orders placed after 5.00pm will be despatched the next working day.

> For example, if you place your order after 5.00pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

> Please allow 3 working days from the date of despatch before contacting us to chase a parcel.

> If your order hasn't arrived by 8pm on the third working day, please let us know.

> We'll then contact our courier to investigate and locate the parcel.

> Please note: The investigation can take up to 48 working hours to be completed from the date we contact the courier.

> Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch.

> At this point we'll ensure replacements are sent to you immediately.

> Please note: In some cases we may ask you to complete a Lossage Form which will be sent to you via email.

> Delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Premium DELIVERY

> UK Premium £6.99

> Next working day provided order is placed before 17:30 Monday to Friday.

> Any Premium orders placed after 5:30pm GMT on Friday will be despatched the following week.

> If your order hasn't arrived by 8pm the following working day, please let us know and we'll contact our courier to locate it.

> The investigation can take up to 48 working hours to be completed from the date we contact the courier.

> We'll send replacements immediately if our courier is unable to locate your parcel.

> In some cases we may ask you to complete a Lossage Form which will be sent to you via email.

TIMED WEEKDAY DELIVERY

(BEFORE 10.30AM) £22.99

> When ordered before 3PM Monday-Thursday

(BEFORE 12PM) £18.99

> When ordered before 3PM Monday-Thursday

TIMED WEEKDAY DELIVERY - ADDITIONAL INFO

> This delivery option only applies to orders sent to the mainland UK, not Highlands and Islands.

BROOKS EXPRESS DELIVERY

> Free Shipping!

> 1-2 working days provided order is placed before 3PM Monday to Friday.

> If your order includes both Brooks and Sportsshoes items, please note that the Brooks item will be delivered separately. This is because all Brooks items are fulfilled directly from their warehouse.

> Please note: Orders that include Brooks items cannot be delivered to a parcel shop or post office.

> Please note: Brooks are responsible for delivering the item directly, and any delays are beyond our control.

> Any orders placed after 15:00pm GMT on Friday will be despatched the following week.

 

SATURDAY & SUNDAY DELIVERIES

 

SATURDAY DELIVERY £9.99

Order will arrive between 9am and 6pm.

 

SATURDAY (BEFORE 10.30AM) £22.99

Order will arrive before 10.30am.

 

SATURDAY (BEFORE 12PM) £18.99

Order will arrive before 12pm.

 

TIMED SATURDAY DELIVERY

> This delivery option only applies to orders sent to the mainland UK, not Highlands and Islands.

 

NON TIMED SATURDAY DELIVERY

> This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

> Orders must be placed before 5:30pm on Friday to guarantee Saturday delivery.

> Orders placed after 5:30pm on Friday will be delivered on the Saturday of the following week.

> Orders over £300 must be placed by 3pm Friday.

SUNDAY DELIVERY £9.99

> Order will arrive between 9am and 6pm.

> Orders must be placed before 5:30pm on Friday to guarantee Sunday delivery.

> Orders placed after 5:30pm on Friday will be delivered on the Sunday of the following week.

> Orders over £300 must be placed by 3pm Friday.

> This delivery option only applies to orders sent to the mainland UK, not Highlands and Islands.

> Bank holidays excluded.

ORDERS DELAYED / MISSING IN TRANSIT

> We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

> We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.

> All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it and send a replacement.

> All claims for missing orders must be made within 21 days of the date of your order.

MISSING ITEMS

> If any item is missing from your delivery, this must be reported within 21 days from the date of your order.

AVAILABILITY

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the expected arrival date of the product.

YOU ONLY PAY DELIVERY ONCE

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

GIFT WRAPPING

Delivery of parcels that have been requested to be gift wrapped adds an additional working day on to estimated delivery time (excludes weekends and bank holidays).

SPECIAL DELIVERY INSTRUCTIONS

> Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

> As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

 

> We make only one charge per order for delivery, even if we send you more than one parcel.

 

> So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you only pay one delivery charge.

PRE-ORDER ITEMS

> If a product states that it is a pre-order item this means we are awaiting a new delivery of an ongoing product or where a new product is subject to a launch date, we'll give you the opportunity to pre-order and reserve your product before it arrives with us.

> In this instance we'll give the due date next to the product size and we won't charge you until it's in stock.