If you find a fault with your item, please contact our friendly customer services team on +44 (0)1274 530 530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

Faulty items should be returned within a reasonable time and must be in a clean and dry condition.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 1 working day of receipt of your parcel, although during busy periods this may take slightly longer.

If you have a visible fault with your product please email a photo to customerservice@sportsshoes.com so we can advise on the next steps.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

We are happy to offer store credit or replacement only if a faulty item is returned after six months.

Please note: If you wear the item or attempt to repair it your warranty will be voided meaning your product can no longer be returned.

Your statutory rights are not affected.

MANUFACTURER WARRANTIES

We work alongside our suppliers to honour the warranty set by the manufacturer.

Some manufacturers prefer to conduct a physical assessment of the fault themselves. 

All warranty claims for Garmin and Coros items must be returned to the manufacturer. For more information on how to proceed with a warranty claim with Garmin and Coros items, please click HERE.

If you need to submit a warranty claim for one of the following suppliers, we ask kindly that you contact the manufacturer directly. 

Mountain King (repairs@mountainking.co.uk)

Black Diamond (https://warranty.bdel.com/CreateCase/StepOne)

Dolomite Gore-Tex (https://www.gore-tex.com/en_uk/support/guarantee-and-returns)

If you need to submit a warranty claim for one of the following suppliers, we ask that you contact at customerservice@sportsshoes.com with a description of your claim and images.

Buffalo

Ultimate Direction

Our customer service team will then advise if a return is required, and we will send your product to the manufacturer to confirm the fault.